ServiceNow does not assume any obligation to update the forward–looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.
ServiceNow announced this morning that it has acquired Passage AI, a startup that helps customers build chatbots in multiple languages, something that should come in handy as ServiceNow continues to modernize its digital service platform.The companies did not share terms of the deal. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution.Increase business efficiency with easy knowledge sharing and collaboration.Collect, retain, analyze, and visualize measurable time series data from any source or combination of sources.Make it easy for agents to triage, act on, and resolve requests on the go.Enable new hires to complete tasks, view content, and get help across departments from a mobile app.Build and deploy native mobile experiences with an intuitive designer.Find answers, get help, and make requests across departments from a single, native mobile app.Reimagine every process as a digital workflow. Even more interesting for ServiceNow, Passage includes an IT automation component that uses ” a conversational interface to submit tickets, handle queries and take direct action through APIs,” according to the company website. The goal: ServiceNow’s IT service management (ITSM) software platform, chatbot virtual agents, service portal and other technologies will gain multi-language speech expertise to improve customer support applications. SANTA CLARA, Jan. 28, 2020 – ServiceNow (NYSE: NOW), the company making work, work better for people, today announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.–based conversational AI platform company.The transaction will advance ServiceNow’s deep learning AI capabilities and will accelerate its vision of supporting all major languages across the … Provide amazing services, increase productivity, and achieve new insights with a modern service management solution.Make IT a proactive business partner. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.Check your inbox for a confirmation message from us.Thank you for submitting your request. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.Create a seamless customer experience from issue to resolution with connected digital workflows.With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast.Take control of IT chaos and transform your business. Join other ServiceNow visionaries at face-to-face and virtual events in our global event series.The learning continues! Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.Make work life as great as real life. Give employees the experience they deserve with efficient, intelligent services.Restore services faster with intelligent routing and built-in collaboration.Capture new ideas from across your organization in a single location.Respond to risk fast with increased visibility into the current compliance levels of your instances.Reduce tedious, manual work across the enterprise by connecting any app, data, or device.Take control of your IT assets. Connect customer service with other teams to resolve issues quickly and proactively.Enable developers of any skill level to build apps for specific projects.Capture, assess, and manage demands from the business in one location.Expand DevOps success across the enterprise. By submitting this form, I confirm that I have read and agree to the Financial terms of the deal were not disclosed.This release contains forward–looking statements about the expectations, beliefs, plans, intentions and strategies relating to ServiceNow’s acquisition of Passage AI. Our cloud–based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. The company website lists a variety of large customers, including Mastercard, Shell, Mercedes-Benz and SoftBank.
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servicenow acquires passage ai