open source help desk and asset management software

Tickets are requests that are made by a customer and can be initiated through a variety of channels: chat, customer portal, email, phone, or fax.

Help Scout lets you create replies that you can save and insert in replies to commonly asked questions. Customers need assistance to make cost-effective decisions and to get the correct use of the products. It is possible for customers to create tickets through the portal, or to have tickets created through emails, it is possible to include it a sidebar on the company’s site, and have other options programmed easily with its powerful APIs. Teamworkdesk supports agent’s efficiency in resolution through its features that cover: case tagging for reporting, assignment and workflow automation, auto-replies and template responses, keyboard shortcuts, smart, and Mass Actions . They do not represent the views of, nor constitute an endorsement by, Capterra or its affiliates. New tickets can be posted, edited and replied to. Businesses need to respond to and resolve the customer enquiries, concerns and complaints faster for customer satisfaction and retention. It is…Solarwinds Helpdesk is a helpdesk management web interface that centralizes the complete ticket lifecycle.C Desk is a service request management comprehensive tool that can handle all departments within all locations of an organization. With a combination of PHD, MySQL and Javascript, the PHP Help desk can be installed in any server including the latest version. UVdesk allows building your own custom helpdesk software which converts all email query as a ticket at one place and helps to assign towards dedicated agents by utilizing its powerful tools and tactics which make a process quite simple and resolve query faster.

Users can manage asset licenses and set email alerts for renewals.The free version of AssetTiger supports up to 250 assets.

The system has…Request Tracker is ticket-tracking system created to manage customer service and coordinate tasks with mail integration and custom ticket lifecycles.GLPI is an application software that acts as Information resource manager to help administrators in their work.

It allows for all of the company’s support needs to be organized from one location.

The system maintains visibility and central control in handling assigned tickets to team members using email notification so that users can login and reply, resolve problems swiftly and be focused on immediate tasks. Customizations can be done to suit the clients need and structure…Liberum is a free software which is web-based used to manage and track technical problems in IT department or IT service providers.Bugzilla is a defect-tracking software solution designed to keep track of bugs and defects for individual or groups of developers. Customers feel delighted and hesitate to move to other brands. It also includes ticket management features to automate and simplify ticket management tasks, and incident and problem management capabilities.

Its main features include a Help Desk, IT Asset Management, and tools for analyzing IT performance.

Read More: Best Open Source Ticketing Management System Software This software is extremely useful for eliminating common problems in an organization’s computing environment. RT’s Lifecycles feature offers custom workflows with ticket statuses, actions, and transitions, with the ability to action automated events when updates are made on a ticket. Another collaboration tool is email notes that can be shared using @mentions to engage…• Basic Plan – $8/user/month (billed annually) or $12/month (billed monthly)Help Scout is help desk software that provides a personalized customer service.UserResponse support suite automates, tracks and organizes support queries and concerns from over 5 different channels. ProProfs Help Desk shared…•Canned responses and rule-based automated messages•Shared Inbox - Shared inbox makes inbox zero – a reality for customer support teams and managers.ProProfs Help Desk shared inbox is an email-like interface where teams work collaboratively. Watch out for ngDesk.The major gaps I see in today market are Version control, Screenshots management, Supporting multiple version of the product, No backup/restore mechanism, No support for multi-author articles, Release notes management, Articles redirection, Analytics (like page views, search queries, engagement etc), Clean category navigation styles, 404 pages, Article internal & external commenting, good search, uncluttered authoring experience, speed of loading (both public facing and internal tooling) etc.Thank you ! {"cookieName":"wBounce","isAggressive":false,"isSitewide":true,"hesitation":"20","openAnimation":"rotateInDownRight","exitAnimation":"rotateOutDownRight","timer":"","sensitivity":"20","cookieExpire":"1","cookieDomain":"","autoFire":"","isAnalyticsEnabled":true}

A majority of companies offer customer support to their customers through the use of the various methods such as instant SMS & messaging, toll-free numbers, and emails. Sinergia's main functionalities include Help Desk and Ticket Management Solution, Claim management and order tracking. It lets users keep tabs on their asset check-ins/check-outs and monitor and record all asset interactions. Agents can change the status, priority and labels of tickets and have tickets assigned to them.

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