The CRTC doesn't follow up on anonymous complaints. CRTC written public submission to the Legislative Review Panel ; CRTC Forecast 2021-2022 Complete a survey on your experience using this Departmental Results Report Departmental Results Report 2018-2019 Complete a survey on your experience using the CRTC Departmental Plan Departmental Plan 2020-2021 ; Fees Report 2018-2019 [PDF (561 kB)]
If youâre still not satisfied, contact the CRTC. Technical practices include measures to slow a user's traffic, to prioritize traffic, or to detect heavy users in order to limit their bandwidth. Internet service providers compete to have you as a customer. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. All ISP website disclosures must be accessible to persons with disabilities. Canadian Radio-television and Telecommunications Commission
The CRTC decided that it would regulate, on an exceptional basis, Northwestelâs rates for these services. Many complaints can be resolved at this stage.After you have attempted to resolve your complaint with your telephone company, you can take your complaint to the next level through the The CRTC deals with complaints about accessibility. You can submit your complaint directly to the CCTS by clicking on the following link: You can also contact the CCTS using the following methods:Northwestel provides internet services to a small population that is dispersed across a large territory. You should receive a response from the CRTC within 10 working days after the CRTC receives the complaint, letting you know that your complaint was received.The CRTC may then forward your complaint to the telephone company, asking for a response to your concerns, usually within 20 calendar days.The time it takes to completely resolve a complaint depends on its complexity. The CRTC is also not directly involved in their billing and marketing practices, quality of service issues, and customer relations. The CRTC may decide to continue with a formal proceeding to resolve issues raised by your complaint. You will be informed if your complaint should be directed to the CCTS or another agency.
Unless your service provider has received prior approval from the CRTC, it may not use traffic management practices that do any of the following:If you believe that you service providerâs traffic management practices are not compliant with the CRTC policies, we encourage you to contact your provider.
The CRTC sends your complaint, as well as your name, address, and telephone number, to the telephone company so it can investigate and resolve your complaint.Under relevant legislation, the company must protect the privacy of your personal information. If you want to contact the CRTC with a complaint, you can use one of the methods below. You may also contact the Commission for Complaints for Telecom-television Services (CCTS). Please indicate which ITMP your feel has been breached; when the problem occurred and if it is recurring; which software program, or application, has been affected and how; and the steps you have taken to try to resolve the issue, including your providerâs response:All findings of non-compliance are published on our website with the service providerâs name and the nature of the complaint. In 2013, the CRTC found that there was limited competition for certain residential and business Internet services offered by Northwestel in the north. The CRTC oversees how internet service providers use ITMPs. For example, if you ask for your phone bill in Braille, and your phone company doesnât provide it, contact the company again.
The CCTS is an independent agency mandated to help resolve eligible consumer and small business complaints relating to certain retail telecommunications services.
Telephone companies have the right to know who makes a complaint, and what the complaint is. If your issue remains unresolved, please contact the Commission for Complaints for Telecom-television Services (CCTS) for assistance. The CCTS is an independent organization dedicated to working with you and your telecommunications service provider to resolve complaints relating to your telecommunications services. If you remain unsatisfied you may write to the CRTC.
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crtc complaints report