So I found out it was my trial for Netflix when I called them they apologize and credited my serve acct $15.05 it didn't show so I called amx and customer service said they couldn't do anything so I asked to be transferred to there department that handles these things so they put me on hold came back on after 12 min and said I would be speaking to Jacqueline so she came on the phone and said hello my name is Jacqueline how can I help you so I told her my problem and her words to me were to call back Netflix and cancel my cancelation call her back and she would put the $15.05 back on my acct while im on the phone with her. Cancel Amex? I will take my services elsewhere if this isn’t resolved.Hi American Express, I gave you 5 stars because I've been with you over 45 years with my parents and then with my business later and had nothing but great experiences with you where I was spending over $5000 a month, paying it of full within 7 months. They told me that, they would not be able to authorize any kind of credit. JavaScript must be enabled to experience the American Express website and to log in to your account.American Express has over 160 years of providing excellent customer service. On that same day hackers accessed my account and spent $1100! Ria says BB create.PLEASE HAVE SOMEONE CALL ME AT 7164808248,,I HAVE TALKED TO CUSTOMER SERVICE TO NO AVAIL,,,JEFF MAIL,,,IM A FORMER BANK SVP AND WOULD LIKE TO SPEAK TO SOMEONE HIGHER THAN A SUPERVISORI was mislead by AMEX. Not a very impression on American Express.I have been a customer of AmEX since 1987, and have had several cards with the company including Platinum cards for my business. This is wasting time, aggravating me, and wasting my companies resources.
She said that she would mail the refund check out 4/11/19 and I should receive it within 7 days. You can listen to the these calls and at no time did I ever cuss or berate any of your CSR's. A couple days later I was advised that the credit was denied and a refund would me mailed. I was told on 4/11/19 by Rachel Buruato, that Brian Roker, supervisor sent the check out on 4/11/19. I kept asking the rep and his manager why I was not assigned a tracking number every time they said it might arrive today and they FINALLY admitted that it would not be coming after about 15 minutes of back and forth. I’ve had nothing but issues with your company’s services, and costumer service representatives.
Again I received another card for my cardholder but I did not receive a card. She said no.
American express about this charge 9 times since July 22 2015 and I returned the car to the dealer. Is that customer service? At any rate, I am usually very happy with everyone who helps me at AmEx whenever I need help - today was definitely not one of those days. Complaint via Phone number: 1-800-528-4800. NO COMMUNICATION FROM THEM. No. What keeps happening to the cards?Not supporting the card holder when there is a dispute on and the dispute should of been open 12 times.
My credit is still excellent but AMEX is a slimy company that doesn't do the right thing especially for 20_ year customers. This is not satisfactory to me. To say the least we were able to catch it early. During these phone calls I have placed on for periods of time as little as 5 minutes to as long as 1 hr and 16 mins before the connection just terminates and drops the connection. But this is ridiculous that it has taken me three phone calls and have spoken with three individuals who behave as though their lives or jobs are on the line if they refund me this $2.58!
But I wasn’t going to get my money back. That was no problem.
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